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Work orders out. Status back. No paper trail.

The Technician App puts digital work orders on your contractor's phone and returns completed job data to your planning system - timestamped, signed off, and ready for audit.

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ENNLFRDE 4 language interface
🇪🇺 EU-hosted infrastructure 🔒 GDPR Article 28 compliant 🛡️ No data leaves Europe ✓ Audit-ready job records
STILL SOUND FAMILIAR?

Paper-based contractor workflows carry risks your EAM system can't see.

No verifiable record of what was done - or when.

A handwritten job card is not an audit trail. If the paper is lost, altered, or illegible, the maintenance record doesn't exist. For scheduled assets, that gap can become a compliance issue at the worst possible moment.

No live status. No way to intervene.

When work is on paper, your operations team has no visibility. There's no way to know if a job is running late, has hit an obstacle, or was never started - until the technician walks back in at day's end.

Language barriers create errors in your asset records.

External technicians working across Belgium, France, and Germany write observations in their own language. Your team re-enters them in another. Every translation and transcription step multiplies the risk of error in your planning system.

Every uncaptured observation is a gap in your maintenance history. Those gaps accumulate - and they surface at audit time.

HOW IT WORKS

Assigned. Accessed. Executed. Recorded. Without a single sheet of paper.

01
01 / ASSIGN

Work orders are created in your existing production planning system and pushed directly to the app via a secure API connection. Each technician sees only the jobs assigned to them.

02
02 / ACCESS

The external technician scans a QR code to access their job list instantly - no account creation, no username, no IT support call required. The session closes automatically after 8 hours.

03
03 / EXECUTE

Jobs are displayed in the technician's own language. They log hours, add observations, attach notes, and mark tasks complete from their phone - with full offline capability on the production floor.

04
04 / RECORD

Completed work orders - with timestamps, technician sign-off, and all field observations - sync back to your planning system automatically. No re-entry. No data loss. No delays.

The data that returns to your system is exactly what the technician entered - nothing lost in transcription, nothing misread, nothing entered twice.

ANIMATED PRODUCT STORY

The work order is visible from handoff to completion.

A motion-led visual sequence shows the operational handoff, live status, phone states, and production-floor momentum behind the app experience.

Stylized industrial workers exchanging a digital work order through a rugged phone.
Paperless handoff

Contractor receives the digital job without paperwork.

Stylized control room with abstract maintenance status signals and map lines.
Live visibility

Status signals move back to the control room.

Abstract rugged phone with floating work-order state cards and motion arcs.
Phone states

Work order progress stays clear on the technician device.

Stylized technician moving through an industrial corridor with motion trails.
Floor momentum

The technician moves forward with the next action clear.

WHO IT'S FOR

One platform. Every role in the maintenance chain.

Built for the operational realities of production and maintenance facilities - not the demo environment.

Maintenance & Operations Managers

You carry operational responsibility for every contractor on your site. The Technician App gives you live status on every open work order - without calling the technician, chasing paperwork, or waiting until day's end to find out what was done.

External Maintenance Contractors

You arrive at a new production site with your job list. The app shows your assignments in your own language, works without internet where signal is unreliable, and gives you a clean digital record to sign off - no paper forms, no phone calls back to base.

Operations Directors & Facility Owners

You need contractor activity logged, traceable, and auditable - without launching an IT project to make it happen. The Technician App connects to your existing planning system and deploys in days, with no changes to your infrastructure.

THE OPERATIONAL CASE

The real cost isn't the paper. It's what the paper can't prove.

Manual re-entry

is where your data errors begin

Transcribing handwritten job notes into a digital system introduces errors at every step - wrong asset IDs, missed observations, incomplete records. Your maintenance history is only as reliable as the data that enters it.

Hours each week

lost to administrative re-work

Collecting paper job cards, deciphering handwriting, re-entering data, chasing missing information - this is unproductive time your team absorbs every week without questioning it.

One digital record

timestamped and traceable

Every completed job produces a verified, timestamped record with technician sign-off - structured for your EAM system, your internal quality audit, or your client's maintenance report.

BUILT FOR THE PRODUCTION FLOOR

Practical features. No IT project required.

Concurrent Licensing

Pay for active sessions. Not headcount.

License by the number of technicians working simultaneously - not per named user. Scale up for maintenance shutdowns and peak periods. Scale down when activity is low. No per-person annual commitment.

Offline-First Design

Works where your production floor doesn't have signal.

Work orders sync when connected. Technicians work offline where signal is unreliable. Completed data uploads automatically when the device reconnects - no intervention required, nothing lost.

Multilingual

Multiple app languages, with field text translated back into your EAM language.

QR Access

A contractor is on their first job in under 60 seconds.

Live Status

Every open work order, visible to your team in real time.

EAM-Agnostic

Connects to your existing planning system via standard API.

COMPLIANCE & DATA SECURITY

Built for European maintenance documentation requirements.

Every completed work order generates a timestamped, technician-signed digital record - structured for internal audit, client reporting, and asset management documentation. Your maintenance history is always complete and always accessible.

  • Timestamped completion records on every job
  • Technician digital acknowledgment at sign-off
  • All data stored on EU-based servers
  • GDPR Article 28 data processing agreement available on request
  • App data is not stored permanently - after logout, data is synced and removed from the device (Art. 5(1)(e))

EU Compliance

Data sovereignty guaranteed

GDPR Art. 28

Data processing agreement

EU-hosted only

Servers in European jurisdiction

No third-party transfer

Your data stays within your contract

Audit-ready records

Timestamped job completion data

A GDPR Article 28 data processing agreement is available on request before any contract is signed.

ABOUT SAPPHCO

We exist to solve the right problems, not just build solutions.

Sapphco was born from a single insight: that many organisations were overwhelmed by complexity, outdated systems and one-size-fits-all thinking. We saw an opportunity to offer something different: precision-driven consulting that blends strategy, smart technology and deep domain understanding.

Our team works with a strategy-first mindset, combining deep industry expertise with scalable technology and human-centric design. Every product we build, including The Technician App, is guided by a clear process built around understanding your context, your pace and your goals.

Learn more about us
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See The Technician App working against your planning system.

Request a demonstration or ask us a specific question. We respond within one business day.

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