Terms of Use

1. Acceptance of Terms

By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use this Website.

These Terms constitute a legally binding agreement between you and Sapphire Oasis Consulting Group. Access to this Website is offered subject to your acceptance without modification of all the terms set out below.

2. About This Website

This Website is operated by:

This Website serves as a product-awareness and lead-generation platform for The Technician App, a B2B industrial field-service coordination software solution. Its purpose is to provide general information about the product's scope and to enable prospective clients to request a demonstration or submit a business enquiry.

This Website does not provide direct access to the application itself. Use of The Technician App product is governed by separate terms and a Data Processing Agreement agreed upon during the commercial engagement process.

3. Acceptable Use

You agree to use this Website only for lawful purposes and in a manner consistent with all applicable local, national, and international laws and regulations. You must not:

• Use the Website in any way that violates applicable Belgian, EU, or international law or regulation;
• Transmit unsolicited commercial communications, spam, or promotional material through any contact functionality;
• Attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to it;
• Engage in any conduct that restricts, disrupts, or inhibits others from using the Website;
• Introduce, upload, or transmit viruses, trojans, worms, ransomware, or any other malicious or harmful code;
• Use automated scrapers, bots, crawlers, or data harvesting tools to extract content from the Website without our express written permission;
• Attempt to reverse engineer, decompile, or disassemble any software or code served by this Website;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity, when using the contact form;
• Use the Website in a manner that could damage, overburden, or impair its infrastructure (e.g. denial-of-service attacks).

We reserve the right to deny access to the Website to any user who violates these terms, at our sole discretion and without prior notice.

4. Contact Form and Data Handling

This Website includes a contact and demo request form. By submitting this form, you:

• Confirm you are a business professional acting in a professional or commercial capacity;
• Acknowledge that the form is intended for B2B enquiries only, not personal or consumer use;
• Provide your explicit, informed consent (GDPR Art. 6(1)(a)) to the processing of your submitted personal data for the purpose of receiving a response to your request, as described in our Privacy Policy;
• Confirm that the information you provide is accurate and truthful to the best of your knowledge.

The consent checkbox on the form is mandatory. You may not submit the form without ticking it. Consent is freely given and may be withdrawn at any time as described in the Privacy Policy.

Form submissions are processed by Formspree, Inc. as our data processor, using EU data residency. Your data is stored on servers within the European Union and is not transferred outside the EEA. Full details are in our Privacy Policy.

5. Accuracy of Information

We make reasonable efforts to ensure that information published on this Website is accurate, current, and complete. However, product capabilities, availability, pricing, integrations, and service levels described on this Website are provided for general awareness purposes only, and:

• Do not constitute a binding offer, specification, or service commitment;
• Are subject to change without notice;
• May not reflect the most current state of product development.

Specific functionality, integrations, supported EAM systems, service-level agreements, and pricing are determined solely through the commercial engagement process and are governed by the written agreement concluded between your organisation and Sapphire Oasis Consulting Group.

We shall not be liable for any business decision made in reliance on general information published on this Website without entering into a formal agreement with us.

6. Intellectual Property

All content on this Website, including but not limited to text, graphics, SVG illustrations, animations, icons, layout, code, trade marks, service marks, brand names, and design elements, is the exclusive intellectual property of Sapphire Oasis Consulting Group or is used under licence from its respective owners.

All rights are reserved. You may not, without our express written permission:

• Reproduce, republish, download, or copy any content in whole or in part;
• Distribute, transmit, broadcast, or communicate content to the public;
• Modify, adapt, translate, or create derivative works from any content;
• Use any content for commercial purposes;
• Remove or alter any copyright, trade mark, or other proprietary notices.

You may print or download a single copy of any page from this Website for your personal, non-commercial reference only, provided you do not modify the content and you retain all copyright and proprietary notices.

"The Technician App" and "Sapphire Oasis Consulting Group" are trade names of Sapphire Oasis Consulting Group. Nothing on this Website shall be construed as granting any licence to use any trade mark or service mark without our prior written permission.

7. Service Availability

We do not guarantee that this Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or any part of the Website at our discretion, without notice, for any of the following reasons:

• System maintenance or upgrades;
• Security incidents or vulnerabilities;
• Actions required to comply with applicable law;
• Force majeure events (see Section 11);
• Any other operational reason.

We shall not be liable for any loss or inconvenience caused by the unavailability of the Website.

8. Disclaimer of Warranties

This Website and all content on it are provided "as is" and "as available", without any representation or warranty of any kind.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Website will meet your requirements or expectations;
• Any warranty that the Website will be uninterrupted, timely, secure, or error-free;
• Any warranty as to the accuracy, reliability, or completeness of any information presented.

Nothing in these Terms excludes liability to the extent that applicable Belgian consumer or mandatory commercial law does not permit such exclusion.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Sapphire Oasis Consulting Group and its directors, employees, and agents shall not be liable for any:

• Indirect, incidental, special, punitive, or consequential damages - including loss of profits, loss of data, loss of business, or loss of goodwill;
• Damages arising from your reliance on information on this Website, your inability to access the Website, or any unauthorised access to or alteration of your transmissions or data;
• Damages arising from any third-party conduct, content, or services linked from this Website.

This limitation applies whether the damages are alleged to arise from contract, tort (including negligence), strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages.

Where applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

These Terms do not affect your statutory rights under Belgian or EU consumer protection law where applicable.

10. Links to Third-Party Websites

This Website may contain links to external websites operated by third parties. These links are provided solely for your convenience and informational purposes. We:

• Have no control over the content, privacy practices, or policies of any linked third-party website;
• Accept no responsibility or liability for third-party websites or their content;
• Do not endorse any linked website or its operators;
• Are not responsible for any loss or damage arising from your use of linked websites.

When you click a link to a third-party website, you leave our Website. We recommend reviewing the terms and privacy policy of any external site before using it.

11. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms or to maintain this Website where such failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or extreme weather events;
• Pandemic, epidemic, or public health emergency;
• Acts of terrorism, war, civil unrest, or governmental actions;
• Internet service provider failures, telecommunications network outages, or distributed denial-of-service attacks;
• Third-party service provider failures beyond our control (e.g. DNS, CDN, or hosting provider outages).

In the event of a force majeure situation, we will endeavour to restore the Website as soon as reasonably practicable.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

The severed provision shall be replaced by an enforceable provision that, to the greatest extent possible, achieves the same commercial effect and intent as the original.

13. Governing Law and Dispute Resolution

These Terms of Use, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Belgium, without regard to conflict of law principles.

Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Belgium. Specifically, disputes shall be brought before the courts of [City, Belgium - to be confirmed by client], unless you are entitled by mandatory applicable law to bring proceedings before a different court.

If you are a consumer resident in another EU member state, you retain the right to bring proceedings before the courts of your country of residence to the extent required by applicable EU consumer protection law.

We are not obligated to participate in alternative dispute resolution (ADR) procedures. However, in the event of a complaint relating to data processing, you may also contact the Gegevensbeschermingsautoriteit (GBA) at dataprotectionauthority.be.

14. Changes to These Terms

We reserve the right to update or revise these Terms of Use at any time. When we make changes, we will update the "Last updated" date at the top of this page.

Changes take effect immediately upon publication to this Website unless otherwise stated. We may also, at our discretion, notify users of material changes through a notice on the Website.

Your continued use of the Website after changes are published constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Website.

We recommend bookmarking and periodically reviewing this page.

15. Contact

For questions about these Terms of Use, to report a concern about Website content, or for any other legal enquiry, please contact:

For privacy and data protection enquiries, please contact: privacy@thetechnicianapp.com